Your All-in-One Subscription Management Solution

Welcome to Sky Scales

This guide explains everything customers and vendors can do on the platform.

Sky Scales is a comprehensive subscription management platform that powers subscription-based businesses across multiple industries. Whether you're running a food delivery service, gym, salon, coworking space, or any subscription-based business, Sky Scales provides all the tools you need to manage subscriptions, customers, payments, and more.

Who Is This Guide For?

For Customers

Learn how to sign up, browse plans, manage subscriptions, earn rewards, and more.

For Vendors

Discover how to set up your business, create plans, manage customers, and grow your revenue.

For Admins

Understand what features are available for different business types.

What Makes Sky Scales Different?

Multi-Business Support - Works for food delivery, gyms, salons, coworking spaces, and more
Flexible Pricing - Prepaid plans, trials, dynamic pricing, prorated billing
Customer Rewards - Referral program with points and coupon store
Automatic Renewals - Recurring revenue with Stripe integration
Professional Templates - Beautiful, customizable websites
Complete Control - Pause, skip, reschedule, and manage everything

Quick Navigation

Use the sidebar to explore:

• For Customers - All customer features and how to use them
• For Vendors - Complete vendor dashboard and management tools
• Business Types - See which features work for your industry

Getting Started

For Customers:

1. Visit your vendor's website
2. Sign up with email, phone, or Google
3. Browse subscription plans
4. Choose and checkout
5. Start enjoying your subscription!

For Vendors:

1. Apply for a vendor account
2. Complete your business profile
3. Connect Stripe for payments
4. Create subscription plans
5. Configure features
6. Share your website with customers
7. Start receiving subscriptions!

Need help? Browse the topics in the sidebar or use the search function to find what you need.

Choose how you want to join:

Option 1: Email & Password

• Sign up with your email address
• Receive a verification code in your email
• Enter the code to activate your account
• Create a secure password

Option 2: Phone Number

• Sign up with your mobile number
• Get a text message with a verification code
• Enter the code to activate your account
• No password needed (you can add one later if you want)

Option 3: Google Sign-In

• Click "Sign in with Google"
• Choose your Google account
• Instantly create your account - no forms to fill out!
• Use the same Google button to log in anytime

Already have an account?

• Log in with email/password, phone number, or Google
• Forgot your password? Click "Reset Password" and we'll email you a link

What you'll see depends on the type of business:

If it's a Food Delivery Service:

• Browse different meal subscription plans (e.g., "5-Day Breakfast Plan", "Weekly Lunch Box")
• See plan details: price, how long it lasts, how many meals per day
• Choose your favorite products from their menu
• Pick delivery times: Morning (6am-12pm), Evening (12pm-6pm), or Night (6pm-12am)
• Select which days you want deliveries (every day, specific days, or every few days)

If it's a Gym Membership:

• View membership plans (e.g., "Basic Monthly", "Premium Unlimited")
• See if it's unlimited access or limited sessions per month
• Check available class times if you need to book slots
• No product selection needed - just pick your plan!

If it's a Car Wash/Salon:

• Browse service packages (e.g., "10 Car Washes - 60 Days", "5 Haircuts - 3 Months")
• See how many visits are included
• Choose when you want your first appointment
• Book all your visits upfront or schedule them later

If it's a Coworking Space:

• View desk plans (e.g., "Hot Desk Monthly", "Private Office")
• Simple access-based memberships
• No scheduling or product selection needed

Every plan shows:

• Plan name and description
• Regular price vs discounted price (if available)
• Duration (how many days/months)
• What's included (products, services, visits)
• Special offers (trial periods, prepaid discounts)

How Prepaid Plans Work:

Instead of paying monthly, pay for multiple months upfront and save money!

Example: Basic Gym Membership

• Monthly: $50/month (pay $50 every month)
• 3 Months Prepaid: $142.50 (save 5% - normally $150)
• 6 Months Prepaid: $270 (save 10% - normally $300)
• 12 Months Prepaid: $510 (save 15% - normally $600)

How it works:

1. When viewing a plan, you'll see prepaid options (if the vendor offers them)
2. Select "Pay for 3 months", "6 months", or "12 months"
3. See your total savings displayed
4. Pay once and enjoy your subscription for the full period
5. Your subscription automatically ends after the prepaid period (no auto-renewal)

Perfect for:

• Long-term commitment to save money
• Avoiding monthly payments
• Gifting subscriptions

How Free Trials Work:

Some subscription plans offer a free trial period - try the service before paying anything!

Example: 7-Day Free Trial

1. Choose a plan with a trial period (clearly marked)
2. Enter your payment information (required but not charged yet)
3. Start using the service immediately
4. Enjoy 7 days completely free
5. 3 days before trial ends: We'll email you a reminder
6. After 7 days:
   • If you keep it: Your card is charged, subscription continues
   • If you cancel: No charge at all, subscription ends

Trial periods range from 1 to 30 days depending on what the vendor offers.

Important: You must enter payment information to start a trial, but you won't be charged if you cancel before the trial ends.

Build your order:

• Add one or more subscription plans
• Add one-time products (if available)
• Review your cart before checkout
• See total price and any discounts applied

Apply a Coupon Code:

1. Click "Have a coupon code?"
2. Enter your coupon code (e.g., "WELCOME10")
3. Click "Apply"
4. See your discount instantly - final price updates

Example:

Cart:
- Monthly Meal Plan: $100
- Extra Snack Box: $15
  Subtotal: $115

Coupon Applied: WELCOME10 (-$11.50)
  Total: $103.50

When you're ready to pay:

1. Review your order summary
2. Click "Proceed to Checkout"
3. Enter your payment details (credit/debit card)
4. Your information is secured by Stripe (trusted by millions)
5. Click "Pay Now"
6. Instant confirmation! You'll see a success message
7. Check your email for:
   • Payment receipt
   • Subscription confirmation
   • Next steps

Accepted Payment Methods:

• Visa, Mastercard, American Express
• Multiple currencies supported (USD, EUR, AED, SAR)

Access Your Subscription Dashboard:

• Log in and go to "My Subscriptions"
• See all your active, paused, and past subscriptions
• Click any subscription to see details

What You Can Do:

Pause Your Subscription

When you're away and don't need service:

1. Click "Pause Subscription"
2. Choose pause start and end dates
3. Confirm
4. What happens: No deliveries/services during pause, your end date extends automatically

Example:

• Original subscription: Jan 1 - Jan 31 (31 days)
• You pause: Jan 15-20 (6 days)
• New end date: Feb 6 (31 days of service, just spread out more)

Cancel Your Subscription

Changed your mind? Cancel anytime:

1. Click "Cancel Subscription"
2. Select reason (optional)
3. Confirm cancellation
4. If you're eligible for a refund: We calculate it automatically
5. Refund processed back to your original payment method within 5-10 business days

Refund Example (Food Delivery Plan):

• Paid: $100 for 30-day subscription
• Used: 10 days
• Remaining: 20 days
• Refund: $66.67 (20 days worth)

Refund Example (Car Wash - Visit-Based):

• Paid: $150 for 15 car washes
• Used: 5 washes
• Remaining: 10 washes
• Refund: $100 (10 washes worth)

If your subscription includes specific visits (car wash, salon, gym sessions):

Book Your Visits Upfront

1. After purchasing, go to "My Visits"
2. See your available visits (e.g., "10 visits remaining")
3. Click "Book a Visit"
4. Choose date and time slot
5. Confirm booking
6. Receive confirmation email

Example: Car Wash Subscription

• You bought: 15 car washes valid for 60 days
• You book: Every Saturday morning for the next 2 months
• You can see all upcoming visits in one place

Reschedule a Visit

Plans changed? No problem:

1. Go to "My Visits"
2. Find the visit you want to change
3. Click "Reschedule"
4. Pick a new date and time
5. Confirm

Rules:

• Must reschedule at least 1 day before the scheduled visit
• Visit count stays the same (it just moves to a new day)

Skip a Visit

Can't make it and don't want to reschedule?

1. Click "Skip Visit"
2. Confirm
3. That visit is forfeit (you lose it)

Important: Skipped visits don't come back and don't count toward refunds.

For food delivery and similar subscriptions:

Skip a Delivery

Traveling? Already stocked up?

1. Go to "Upcoming Deliveries"
2. Find the date you want to skip
3. Click "Skip This Delivery"
4. Confirm

What happens:

• No delivery on that day
• No refund or credit (it's simply skipped)
• Great for when you're away or don't need that delivery

Reschedule a Delivery

Want it on a different day?

1. Click "Reschedule Delivery"
2. Choose a new date
3. Confirm
4. Your delivery moves to the new date

Rules:

• Must make changes at least 1 day in advance
• Can't skip or reschedule for today or tomorrow

How the Referral Program Works:

Step 1: Get Your Referral Code

• After signing up, you automatically get a unique referral code
• Example: "REF-ABC123"
• Find it in your profile under "My Referral Code"

Step 2: Share with Friends

• Copy your code and share via text, email, or social media
• Your friend enters your code when they sign up
• They need to complete signup AND verify their account

Step 3: Earn Points!

When your friend successfully signs up:

• You instantly get points added to your wallet (e.g., 100 points)
• You receive an email notification: "You earned 100 points!"
• Your friend gets the same points too - everyone wins!

Example:

• You invite 5 friends
• Each friend who signs up = 100 points
• You earn: 500 points total

Step 4: Check Your Wallet

• Go to "My Wallet"
• See your current points balance
• View history of earned and spent points

No Limits!

• Invite unlimited friends
• Earn unlimited points
• Points never expire

Redeem Your Points for Real Rewards:

Browse the Coupon Store

1. Go to "Coupon Store"
2. See all available rewards
3. Each item shows:
   • What you get
   • How many points it costs
   • Your current balance
   • Whether it's in stock

Two Types of Rewards:

Type 1: External Gift Cards

Get real vouchers from popular brands!

Examples:

• $10 Amazon Gift Card - Costs: 1000 points
• $25 Noon Voucher - Costs: 2500 points
• $15 Careem Credit - Costs: 1500 points

How it works:

1. Click "Redeem" on the gift card you want
2. Points deducted from your wallet
3. You instantly receive an email with your voucher code
4. Use the code on Amazon/Noon/Careem to shop
5. Works just like buying a gift card!

Type 2: Internal Discount Coupons

Get discounts on the vendor's own services!

Examples:

• 10% Off Next Subscription - Costs: 500 points

  • Use on any subscription plan
  • Valid for 30 days
  • Minimum purchase: $50

• $15 Off Your Order - Costs: 1500 points

  • Instant $15 discount
  • No minimum purchase
  • Valid for 30 days

How it works:

1. Click "Redeem"
2. Points deducted from your wallet
3. You receive a coupon code via email (e.g., "REWARD-ABC123")
4. Use the code at checkout on your next purchase
5. Discount applied automatically!

Example Journey:

Day 1: Sign up → Get 100 bonus points (from vendor)
Day 5: Refer 3 friends → Earn 300 points (Total: 400)
Day 10: Complete first month → Get 50 loyalty points (Total: 450)
Day 15: Refer 2 more friends → Earn 200 points (Total: 650)
Day 20: Redeem $5 voucher → Spend 500 points (Remaining: 150)

Track Everything:

• See all past deliveries or service visits
• Check order status: Delivered, Pending, Cancelled
• View order details: what you received, when, where
• Reorder previous items with one click (if available)

Order Status Explained:

• Pending: Order placed, not yet processed
• Processing: Being prepared for delivery/service
• Out for Delivery: On the way to you (delivery businesses)
• Delivered/Completed: Successfully fulfilled
• Cancelled: Order was cancelled

Personal Information:

• Update your name, email, phone number
• Change your password
• Verify or change email/phone

Delivery Addresses (for delivery businesses):

• Add multiple addresses (home, work, etc.)
• Set a default address
• Edit or delete addresses
• Choose different address for each subscription

Notification Preferences:

• Choose which emails you want to receive
• Enable/disable SMS notifications

Create a Support Ticket

Having an issue?

1. Click "Support" or "Help"
2. Click "Create Ticket"
3. Fill in:
   • Subject (what's the issue?)
   • Detailed description
   • Category (billing, technical, refund, general)
   • Upload screenshots if needed
4. Submit ticket
5. You'll receive a ticket number

Track Your Ticket

• View all your tickets in "My Tickets"
• See status: Open, In Progress, Resolved, Closed
• Read responses from the vendor's support team
• Reply to continue the conversation

Get Email Updates

• Receive email when support responds
• Click link in email to view full conversation
• Get notification when ticket is resolved

See Important Updates:

Banner Announcements:

• Displayed at the top of your dashboard
• Important news about service changes, new features, special offers
• Click "View Details" for more information

Popup Announcements:

• Urgent alerts shown as popups when you log in
• Example: "Special Holiday Hours", "New Menu Items", "Limited Time Offer"
• Click "Got it" to dismiss

All announcements include:

• Title and message
• Date posted
• Optional action button (e.g., "Shop Now", "Learn More")

Stay updated automatically via email:

Account Emails:

• Welcome email after signup
• Verification codes (OTP)
• Password reset links

Subscription Emails:

• Subscription confirmation after purchase
• Renewal reminder (3 days before auto-renewal)
• Trial ending soon (3 days before trial ends)
• Subscription renewed successfully
• Price change notification (for dynamic pricing plans)
• Payment failed alert
• Subscription cancelled confirmation

Reward Emails:

• Referral success: "You earned points!"
• Coupon purchased: "Your voucher code is inside"
• Low point balance reminder

Order & Delivery Emails:

• Order confirmation
• Order out for delivery
• Order delivered
• Service appointment reminder

Support Emails:

• Ticket created confirmation
• Support team replied
• Ticket resolved

Apply for a Vendor Account

1. Visit the vendor onboarding portal
2. Enter your email and create a password
3. Receive verification code in email
4. Complete the application questionnaire:
   • What type of business do you run? (food, gym, salon, etc.)
   • Do you need product selection for subscriptions?
   • Do you need delivery slots?
   • Do you deliver to customers or do they come to you?
   • What currency do you use?
5. Submit application
6. Wait for admin approval (usually 24-48 hours)

Complete Your Profile

After approval:

1. Log in to your vendor dashboard
2. Complete your business profile:
   • Business name
   • Business address
   • Contact phone and email
   • Upload your logo
   • Select default currency (USD, EUR, AED, SAR)
3. Set up your custom domain:
   • Option 1: Use a subdomain (e.g., yourbusiness.skyscales.com)
   • Option 2: Connect your own domain (e.g., yourbusiness.com)
4. Save and proceed to payment setup

Why you need this: To receive payments from customers directly into your bank account.

Set Up Stripe (One-Time Process)

1. In your dashboard, click "Payment Settings"
2. Click "Connect Stripe Account"
3. You'll be redirected to Stripe (secure payment processor)
4. Fill in your business information:
   • Business name and address
   • Tax ID or business registration number
   • Bank account details (for receiving payouts)
5. Verify your identity (Stripe requirement)
6. Complete the setup
7. Return to your dashboard - you'll see "Payment Setup Complete!"

What happens after setup:

• Customer payments go directly to your Stripe account
• Stripe automatically transfers money to your bank account (usually 2-3 days)
• You can view earnings and transaction history anytime
• We don't hold your money - it goes straight to you

Earning Dashboard:

• See total earnings to date
• Track daily/weekly/monthly revenue
• View all transactions (successful, failed, refunded)
• Download reports for your accounting

Design plans that work for your business:

Basic Plan Setup

1. Go to "Subscription Plans"
2. Click "Create New Plan"
3. Fill in the details:

Plan Information:

• Plan Name: (e.g., "Weekly Meal Plan", "Monthly Gym Access")
• Description: What's included, what makes it special

Pricing:

• Regular Price: Your standard monthly price
• Discounted Price: (optional) Show savings
• Duration: How many days the subscription lasts (e.g., 30 days)

Business-Specific Settings:

If you're a FOOD DELIVERY service:

• Enable product selection
• Set maximum products customer can choose
• Set deliveries per day (1, 2, 3, etc.)
• Create delivery time slots (morning, evening, night)
• Choose delivery schedule (daily, specific days, every few days)

If you're a GYM or FITNESS CENTER:

• Select membership type: Unlimited or Limited Sessions
• If limited: Set number of sessions per month (e.g., 10 classes)
• Enable class booking if customers need to reserve spots
• No product selection needed

If you're a CAR WASH or SALON:

• Enable visit-based subscription
• Set total visits included (e.g., 15 car washes)
• Set visit timeframe (e.g., valid for 60 days)
• Create service time slots for bookings

If you're a COWORKING SPACE or MEMBERSHIP:

• Simple access-based plan
• No products, deliveries, or bookings needed
• Just set price and duration

4. Click "Save Plan"

Let customers save money by paying upfront for multiple months:

Enable Prepaid Discounts

1. Open any subscription plan
2. Scroll to "Prepaid Options"
3. Toggle "Enable Prepaid Plans" ON
4. Configure discount tiers:

Example Setup:

Monthly Price: $100

3-Month Prepaid:
  - Discount: 5%
  - Customer Pays: $285 (saves $15)

6-Month Prepaid:
  - Discount: 10%
  - Customer Pays: $540 (saves $60)

12-Month Prepaid:
  - Discount: 15%
  - Customer Pays: $1,020 (saves $180)

How it works for customers:

• They see all prepaid options at checkout
• They choose to pay monthly OR pay for 3/6/12 months
• Discount clearly shown with total savings
• Prepaid subscriptions run for the full period (no monthly renewals)

Benefits for you:

• Guaranteed revenue upfront
• Reduced churn (customers committed for longer)
• Improved cash flow

Attract new customers with trial periods:

Enable Trial Period

1. Open any subscription plan
2. Scroll to "Trial Settings"
3. Toggle "Enable Trial" ON
4. Set trial duration: 1 to 30 days

Example: 7-Day Free Trial

• Customer signs up and enters payment info
• Gets 7 days of full access for free
• After 7 days, automatically charged and subscription continues
• If they cancel during trial, they're never charged

How it appears to customers:

• Plan shows "7-Day Free Trial"
• At checkout: "$0 today, then $50/month after 7 days"
• They receive reminder email 3 days before trial ends

Best Practices:

• Start with 7-14 days for most services
• Use 3-day trial for high-value services
• Use 30-day trial to beat competitors

Requirements:

• Customer must enter payment information (but not charged during trial)
• Trial cannot be combined with prepaid plans
• One trial per customer per plan

Get paid automatically every month without chasing customers:

How Auto-Renewal Works

1. Customer subscribes and enters payment details
2. Payment stored securely by Stripe
3. When subscription ends (e.g., after 30 days), customer is automatically charged
4. New subscription period starts immediately
5. Customer receives confirmation email
6. This repeats every month until customer cancels

Benefits:

• Predictable monthly revenue
• No manual invoicing needed
• Customers don't need to remember to renew
• Reduced churn (passive renewals)

Customer Experience:

• Clear notification: "This subscription auto-renews monthly"
• Reminder email 3 days before each renewal
• Can cancel anytime
• Full refund if they cancel mid-cycle (prorated)

Payment Failed?

• Customer receives "Payment Failed" email
• We automatically retry payment 3 times over 7 days
• If still fails, subscription cancelled
• You receive notification to follow up

Create Your Product Catalog

For food delivery, retail, or service packages:

1. Go to "Products"
2. Click "Add New Product"
3. Fill in details:
   • Product Name: (e.g., "Chicken Pasta", "Exterior Wash", "Facial Treatment")
   • Category: (e.g., "Main Course", "Car Services", "Skin Care")
   • Price: Individual product price
   • Description: What's included, allergens, duration, etc.
4. Upload product image
5. Set status: Active or Inactive
6. Save

Link Products to Plans

If customers select products as part of subscription:

• Edit a subscription plan
• Scroll to "Available Products"
• Select which products customers can choose from this plan
• Set limits (e.g., "Choose up to 5 items per week")

Example: Meal Subscription

• Plan: "5-Day Lunch Plan"
• Customer can choose 5 different meals from your menu
• You define which meals are available
• Customer picks their favorites at checkout

If customers need to choose when they receive service:

Set Up Delivery/Service Slots

1. Go to "Time Slots"
2. Click "Create New Slot"
3. Define slot:
   • Slot Name: Morning, Afternoon, Evening, Night (or custom)
   • Start Time: e.g., 9:00 AM
   • End Time: e.g., 12:00 PM
4. Save

Common Slot Examples:

Food Delivery:

• Morning (6:00 AM - 12:00 PM)
• Evening (12:00 PM - 6:00 PM)
• Night (6:00 PM - 11:00 PM)

Car Wash/Salon:

• Slot 1 (9:00 AM - 10:00 AM)
• Slot 2 (10:00 AM - 11:00 AM)
• Slot 3 (11:00 AM - 12:00 PM)
• ... and so on

Gym Classes:

• Morning Yoga (7:00 AM - 8:00 AM)
• Afternoon HIIT (1:00 PM - 2:00 PM)
• Evening Spin Class (6:00 PM - 7:00 PM)

Assign Slots to Plans

• Edit subscription plan
• Select which time slots are available
• Customers choose their preferred slot at checkout

Let subscription prices change based on what customers choose:

(Admin must enable this feature for your account first)

What is Dynamic Pricing?

Instead of fixed subscription prices, the price automatically adjusts based on:

• Which products customers select
• How many products they choose
• Current product prices (price changes at renewal)

Perfect for:

• Meal subscriptions where customers pick different meals
• Service packages where customers choose services
• Flexible plans with variable options

How Dynamic Pricing Works

Example: Meal Subscription

Standard Pricing (Fixed):

Weekly Meal Plan: $100 (fixed price, regardless of meal selection)

Dynamic Pricing:

Base Plan Price: $20
Customer selects:
- Grilled Chicken ($8)
- Pasta Carbonara ($10)
- Caesar Salad ($6)
- Fresh Juice ($4)
- Chocolate Cake ($7)

Total Subscription Price: $20 + $35 = $55

Another customer selects:

Base Plan Price: $20
Customer selects:
- Simple Sandwich ($5)
- Garden Salad ($4)
- Water ($2)

Total Subscription Price: $20 + $11 = $31

Same plan, different prices based on selections!

Set Up Dynamic Pricing

1. Go to "Subscription Plans"
2. Create or edit a plan
3. Scroll to "Pricing Options"
4. Toggle "Enable Dynamic Pricing" ON
5. Set your Base Price: This is the starting price before product selection
6. Make sure products have prices set
7. Save plan

What happens at checkout:

• Customer sees base price (e.g., "$20 + selected products")
• As they select products, total price updates in real-time
• Final checkout shows: Base $20 + Products $35 = Total $55
• Customer knows exactly what they're paying

Price Updates at Renewal

If you change product prices:

Example:

• Customer subscribed when Grilled Chicken cost $8
• You increase price to $10
• At next renewal (30 days later):
  • System recalculates based on NEW prices
  • Customer charged new total: $20 + $37 = $57
  • Customer receives email 7 days BEFORE renewal: "Price Update Notice"
  • Email shows old vs new price breakdown

Benefits:

• Your pricing always reflects current costs
• No need to manually update subscription prices
• Fair pricing for both you and customers

When to Use Dynamic Pricing

Great for:

• Customizable meal plans
• Build-your-own service packages
• Flexible product subscriptions
• Variable cost services

Don't use for:

• Simple fixed-price memberships (gym, coworking)
• Plans with no product selection
• Prepaid plans (conflicts with prepaid discounts)

Charge customers fairly when they subscribe mid-month:

(Admin must enable this feature for your account first)

What is Prorated Billing?

When someone subscribes in the middle of a billing period, they only pay for the days they actually use.

Without Prorated Billing:

• Customer subscribes on January 15th
• Pays full $100 for January
• Only gets 16 days of service
• Not fair!

With Prorated Billing:

• Customer subscribes on January 15th
• System calculates: 16 days remaining ÷ 31 total days = 51.6% of month
• Customer pays: $100 × 51.6% = $51.60 for first billing
• Next billing (February 1st): Full $100 for complete month
• Fair pricing!

How It Works - Real Examples

Example 1: Monthly Meal Subscription

Plan: $90/month (30 days)
Customer subscribes: January 20th
Remaining days in January: 11 days

Prorated First Payment:
  $90 ÷ 31 days = $2.90 per day
  11 days × $2.90 = $31.90

  Customer pays: $31.90

Next billing (February 1st):
  Full month ahead → Customer pays $90

Every month after: $90 on the 1st

Example 2: Gym Membership

Plan: $60/month
Customer subscribes: March 15th
Remaining days: 17 days (March has 31 days)

Prorated First Payment:
  $60 ÷ 31 = $1.94 per day
  17 days × $1.94 = $32.98

  Customer pays: $32.98

April 1st and beyond: Full $60/month

Benefits of Prorated Billing

For Your Business:

• Customers can join anytime (no "wait until next month")
• More signups throughout the month
• Fair and transparent pricing builds trust
• Automatic alignment to month start for easier accounting

For Customers:

• No penalty for joining mid-month
• Only pay for what they use
• Clear understanding of charges
• Professional experience

Enable Prorated Billing

1. Go to "Subscription Settings"
2. Find "Prorated Billing"
3. Toggle ON
4. Choose alignment date:
   • 1st of month: All subscriptions renew on the 1st
   • 15th of month: All subscriptions renew on the 15th
   • Custom: Choose any day (1-28)
5. Save settings

Important: This affects ALL new subscriptions. Existing subscriptions continue with their current billing dates.

Customer Experience

At Signup:

Subscription: Premium Meal Plan
Regular Price: $100/month
Your start date: January 20th

First payment (prorated): $38.70
  (Covers Jan 20-31: 12 days)

Next payment: February 1st
  Amount: $100.00
  (Full month ahead)

All future payments: 1st of each month

Clear, transparent, and fair!

When to Use Prorated Billing

Perfect for:

• Monthly subscriptions
• Businesses wanting clean monthly accounting
• High-value subscriptions (customers appreciate fairness)
• Professional service subscriptions

Don't use if:

• You offer prepaid plans (3/6/12 months)
• Your subscriptions are short-term (7-14 days)
• You prefer flexible start dates

Create a beautiful branded website without any coding:

Choose Your Website Template

We provide multiple professionally designed templates:

Template 1: Modern Minimalist

• Clean, simple design
• Focus on large images and white space
• Perfect for: Gyms, salons, coworking spaces
• Colors: Easily customizable
• Layout: Hero section, features grid, pricing cards, testimonials

Template 2: Bold & Colorful

• Vibrant, energetic design
• Eye-catching colors and gradients
• Perfect for: Fitness centers, youth-focused services
• Includes: Animated elements, bold CTAs
• Layout: Full-screen hero, animated sections, dynamic pricing display

Template 3: Professional Business

• Corporate, trustworthy design
• Structured and organized
• Perfect for: Professional services, B2B subscriptions
• Colors: Blues, grays, professional palette
• Layout: Navigation bar, service sections, client logos, contact form

Template 4: Restaurant & Food

• Delicious, appetizing design
• Large food photography
• Perfect for: Meal delivery, restaurant subscriptions
• Colors: Warm, inviting tones
• Layout: Menu showcase, chef section, delivery info, gallery

Template 5: Service Provider

• Practical, informative design
• Service-focused layout
• Perfect for: Car wash, maintenance, home services
• Colors: Trust-building blues and greens
• Layout: Service list, pricing, booking section, before/after gallery

Template 6: Health & Wellness

• Calming, serene design
• Soft colors and smooth animations
• Perfect for: Yoga studios, spas, therapy services
• Colors: Pastels, natural tones
• Layout: Hero video, class schedule, instructor profiles, testimonials

Select and Apply Template

1. Go to "Website" → "Templates"
2. Browse all available templates
3. Click "Preview" to see live demo
4. Click "Use This Template"
5. Template applied to your website instantly!
6. Your domain shows the new design immediately

Customize Everything

After selecting a template, customize:

1. Colors & Branding

• Primary Color: Your main brand color (buttons, links, headers)
• Secondary Color: Accent color (highlights, hover effects)
• Background Color: Main background
• Text Color: Body text color
• Header Background: Top navigation bar color

How to change:

1. Go to "Website" → "Customize" → "Colors"
2. Click any color box
3. Choose from color picker or enter HEX code (e.g., #FF5733)
4. See changes live in preview
5. Save

2. Logo & Images

• Upload your business logo
• Upload hero image (main banner)
• Upload product/service images
• Upload team photos
• Upload gallery images

Supported formats: JPG, PNG, GIF

Recommended sizes:

• Logo: 200×80 pixels (transparent PNG best)
• Hero image: 1920×1080 pixels
• Product images: 800×800 pixels (square)

3. Text Content

• Hero Headline: Main message visitors see first
• Hero Subheading: Supporting text
• About Us: Your business story
• Services/Features: What you offer
• Testimonials: Customer reviews
• Contact Info: Phone, email, address

Edit text:

1. Click any text section in preview
2. Type your new text
3. Format: Bold, italic, size, alignment

4. Layout Sections

Turn sections ON or OFF:

• Hero banner
• Features section
• Pricing table
• Testimonials
• Gallery
• Team members
• FAQ
• Contact form
• Footer

Reorder sections:

• Drag and drop sections to rearrange
• Preview changes instantly

5. Navigation Menu

• Customize menu items
• Add custom pages
• Reorder menu links
• Add dropdown menus

6. Footer

• Add social media links (Facebook, Instagram, Twitter)
• Add contact information
• Add business hours
• Add payment methods accepted
• Customize footer text

Track all customer orders in one place:

Order Dashboard

• See all orders by date
• Filter by status: Pending, Processing, Delivered, Cancelled
• Search by customer name, order ID, or date
• View order details with one click

Order Details

For each order, you see:

• Customer name and contact info
• Delivery address (if applicable)
• Ordered items or service details
• Delivery/service time slot
• Order date and fulfillment date
• Order status
• Payment status
• Special instructions from customer

Update Order Status

1. Click on any order
2. Change status:
   • Pending → Processing (order accepted, being prepared)
   • Processing → Out for Delivery (on the way)
   • Out for Delivery → Delivered (successfully completed)
   • Or Cancelled (if there's an issue)
3. Customer receives automatic email notification for each status change

Automatic Order Creation

You don't create orders manually!

• System automatically creates orders from active subscriptions
• Daily orders generated for food delivery subscriptions
• Service appointment orders created from booked visits
• You just need to fulfill them and update status

If you offer visit-based subscriptions (car wash, salon, gym sessions):

View Scheduled Visits

1. Go to "Customer Visits"
2. See all upcoming appointments
3. Filter by date, customer, or status
4. View visit details:
   • Customer name
   • Service/subscription details
   • Scheduled date and time
   • Visit status: Scheduled, Completed, Rescheduled, Cancelled

Track Completed Visits

• Mark visits as "Completed" after service
• System automatically deducts from customer's remaining visits
• Customer receives confirmation

Handle Rescheduling

When customer reschedules:

• You see the change automatically
• Old visit marked as "Rescheduled"
• New visit appears on the new date
• Both you and customer receive notifications

Access your complete customer database:

Customer List

• See all registered customers
• View details: name, email, phone, join date
• Search by name or email
• Filter by: Active subscribers, Inactive, All

Individual Customer Profile

Click any customer to see:

• Contact information
• Current subscriptions (active, paused)
• Subscription history (past plans)
• Order history (all deliveries/services)
• Total lifetime spend
• Points balance (if referral program enabled)
• Support tickets they've created
• Referrals they've made

Why this is useful:

• Provide better customer service
• Identify your best customers
• Re-engage inactive customers
• Track customer lifetime value

Reward customers for bringing new customers:

Enable Referral Program

(Admin must enable this feature for your account first)

1. Go to "Referral Settings"
2. Configure points:
   • Points per successful referral: e.g., 100 points
   • This is how many points BOTH the referrer and new customer get
3. Explain points value: "100 points = $1" (or whatever makes sense)
4. Save settings

What happens:

• Every customer automatically gets a unique referral code after signup
• Example: "REF-ABC123"
• When someone uses that code to sign up, both people get points
• Points added to their wallet automatically

Let customers redeem points for real rewards:

Add Items to Your Store

1. Go to "Coupon Store"
2. Click "Add Store Item"
3. Choose type:

Option A: External Gift Card

Perfect for popular brands your customers love:

1. Select "External Voucher"
2. Choose platform: Amazon, Noon, Careem, Other
3. Set voucher value: e.g., $10, $25, $50
4. Set points cost: e.g., 1000 points for $10 voucher
5. Upload voucher codes:
   • Click "Upload Vouchers"
   • Enter codes one by one or bulk upload
   • Example codes: "AMZN-1234-5678", "NOON-ABCD-1234"
6. Set stock: e.g., 50 vouchers available
7. Save

How it works:

• Customer redeems with points
• System assigns an unused voucher code
• Customer receives code via email
• Your stock decreases by 1
• You receive notification when stock is low (under 10)

Option B: Internal Discount Coupon

Give discounts on your own services:

1. Select "Internal Coupon"
2. Name your offer: e.g., "10% Off Next Month"
3. Choose discount type:
   • Percentage: e.g., 10% off
   • Fixed Amount: e.g., $15 off
4. Set conditions:
   • Minimum Purchase: e.g., $50 (leave blank for no minimum)
   • Validity Period: e.g., 30 days after redemption
5. Set points cost: e.g., 500 points
6. No stock limit needed (auto-generated)
7. Save

How it works:

• Customer redeems with points
• System generates unique coupon code automatically
• Customer receives code via email (e.g., "REWARD-XYZ789")
• Customer uses code at checkout
• Discount applied automatically
• You can see usage in "Coupon Reports"

Manage Your Store

• View all store items
• Edit prices and point costs
• Activate/deactivate items
• Track redemptions
• Monitor external voucher stock
• Get low-stock alerts

Promote special offers, announce updates, or re-engage inactive customers:

Create a Campaign

1. Go to "Email Campaigns"

2. Click "Create Campaign"

3. Campaign details:

   • Campaign Name: (for your reference, e.g., "Summer Special")
   • Email Subject: What customers see in their inbox
   • Email Body: Write your message
     • Use rich text editor (bold, italic, colors, images)
     • Add your logo
     • Include call-to-action buttons

4. Choose recipients:

   • All Customers: Everyone in your database
   • Active Subscribers: Only customers with active subscriptions
   • Inactive Customers: Haven't subscribed in 30+ days
   • Specific Customers: Upload a custom list

5. Save as draft OR send immediately

Campaign Examples

Example 1: Special Offer

Subject:  Limited Time: Get 20% Off All Plans This Weekend!

Body:
Hi [Customer Name],

This weekend only, enjoy 20% OFF all subscription plans!

Use code: WEEKEND20 at checkout.

Offer ends Sunday at midnight. Don't miss out!

[Shop Now Button]

Example 2: Re-engagement

Subject: We miss you! Come back with a special offer 

Body:
Hi [Customer Name],

It's been a while since your last subscription.

We'd love to have you back! Here's 15% off your next plan.

Use code: WELCOMEBACK

[Browse Plans Button]

Example 3: Update/Announcement

Subject:  Exciting New Menu Items Added!

Body:
We've just added 10 new dishes to our menu, including:
- Thai Green Curry
- Mediterranean Platter
- Vegan Buddha Bowl

Available now in all subscription plans!

[See Full Menu Button]

Campaign Limits

• You have a monthly email quota (e.g., 50 emails per month)
• Quota resets on the 1st of each month
• Track usage: "25 of 50 emails sent this month"
• Need more? Contact support to increase limit

Track Campaign Performance

After sending, see:

• Total recipients
• Successfully delivered emails
• Failed emails (with reasons)
• Send date and time

Make system emails match your brand:

7 Email Types You Can Customize:

1. Subscription Renewed - Sent after auto-renewal succeeds
2. Renewal Price Update - Sent 7 days before renewal if price changed
3. Payment Failed - Sent when billing fails
4. Subscription Canceled - Sent when subscription ends
5. Cancellation & Refund Confirmed - Sent when refund is processed
6. Refund Processed - Sent when Stripe confirms refund
7. Staff Account Created - Sent when you create a staff login

Customize a Template

1. Go to "Email Templates"
2. Select template type
3. Click "Customize"
4. Edit:
   • Subject Line: Email subject customers see
   • Email Body: Full HTML email design
   • Use variable placeholders:
     • {{customerName}} - Customer's name
     • {{planName}} - Subscription plan name
     • {{amount}} - Price paid
     • {{renewalDate}} - Next renewal date
     • {{vendorName}} - Your business name
     • And more...
5. Preview before saving
6. Save

Example: Custom Renewal Email

Subject: ✓ Your {{planName}} subscription renewed successfully!

Body:
Hi {{customerName}},

Great news! Your {{planName}} subscription has been renewed for another month.

Amount charged: {{amount}}
Next renewal: {{renewalDate}}

Thank you for being a valued member!

Have questions? Reply to this email.

Best regards,
{{vendorName}} Team

Default Templates:

• If you don't customize, professional default templates are used automatically
• Defaults look great and include all necessary information
• Customization is optional but recommended for branding

Share important updates, promotions, or news:

Create an Announcement

1. Go to "Announcements"
2. Click "Create Announcement"
3. Fill in:
   • Title: Short, attention-grabbing headline
   • Message: Full announcement text
   • Type:
     • Banner: Shows at top of customer dashboard (less intrusive)
     • Popup: Shows as popup when customer logs in (for urgent news)
   • Action Button: (optional)
     • Button text: e.g., "Shop Now", "Learn More", "Contact Us"
     • Button link: URL where button leads
   • Schedule:
     • Start Date: When announcement goes live
     • End Date: (optional) When it disappears automatically
4. Preview
5. Publish

Example Announcements

Example 1: Holiday Hours

Type: Popup
Title:  Holiday Schedule Update
Message: We'll be closed Dec 25-26 for Christmas.
         All deliveries resume Dec 27.
         Happy Holidays!
Start: Dec 20
End: Dec 27

Example 2: New Feature

Type: Banner
Title:  New Feature: Reschedule deliveries anytime!
Message: You can now reschedule any delivery directly
         from your dashboard. Click "My Deliveries" to try it!
Button: "Try It Now" → /my-deliveries
Start: Today
End: (none - stays until manually removed)

Example 3: Special Promotion

Type: Popup
Title:  Flash Sale: 24 Hours Only!
Message: Get 30% off all monthly plans! Use code: FLASH30
         Offer expires tomorrow at midnight.
Button: "Shop Now" → /plans
Start: Today 9am
End: Tomorrow 11:59pm

Manage Announcements

• View all active and past announcements
• Edit anytime
• Deactivate early if needed
• Reactivate old announcements
• Track: How many customers saw each announcement

Automatically submit invoices to your Lexware accounting software:

(Admin must enable this feature for your account first)

Why Use This?

• Every customer payment automatically sent to Lexware as an invoice
• Eliminates manual invoice entry
• Saves hours of bookkeeping time
• Reduces errors
• Perfect for German businesses using Lexware

Set Up Lexware Integration

1. Go to "Integrations" → "Lexware"
2. Click "Configure Lexware"
3. Enter your Lexware API Key:
   • Log in to your Lexware account
   • Go to Add-ons → Public API
   • Copy your API key
   • Paste here
4. Configure settings:
   • Tax Rate: e.g., 19% (German VAT)
   • Currency: EUR
   • Auto-Submit: ON (submit every payment automatically)
   • Submit Refunds: ON (also submit refunds)
5. Save

What happens after setup:

• Customer pays $100 for subscription
• Invoice automatically created in Lexware
• Invoice includes: customer name, amount, date, tax breakdown
• You see confirmation: "Submitted to Lexware "

View Submission History

• See all invoices sent to Lexware
• Status: Submitted, Failed
• Failed? See error message and retry manually
• Full audit trail with timestamps

Let customers log in with their Google account:

(You need a Google Cloud account to set this up)

Configure Google SSO

1. Go to "Settings" → "Google Sign-In"
2. Click "Enable Google SSO"
3. Enter credentials:
   • Google Client ID: Get from Google Cloud Console
   • Google Client Secret: Get from Google Cloud Console
   • (Follow step-by-step guide in documentation)
4. Settings:
   • Auto-Create Users: ON (new Google sign-ins auto-create accounts)
   • Allowed Domains: (optional) Restrict to specific email domains
     • Example: "yourcompany.com" (only @yourcompany.com)
     • Leave blank to allow any Google account
5. Save

What customers see:

• "Sign in with Google" button on login page
• One-click login - no password needed
• Fast, secure, convenient

Understand your business performance:

Dashboard Overview

See at a glance:

• Total Revenue: This month vs last month
• Active Subscriptions: Current count
• New Customers: Signups this month
• Total Customers: All time
• Pending Orders: Need your attention
• Today's Deliveries: Services scheduled today

Subscription Analytics

• Active vs Paused vs Cancelled subscriptions
• Most popular plans
• Average subscription duration
• Churn rate (how many customers leave)

Revenue Reports

• Daily, weekly, monthly revenue
• Revenue by plan
• Refunds processed
• Net revenue (after refunds)
• Growth trends

Customer Analytics

• New signups by day/week/month
• Customer retention rate
• Inactive customers (haven't purchased in 30+ days)
• Best customers (highest lifetime value)

Referral Performance

• Total referrals made
• Successful referrals (completed signups)
• Points distributed
• Most active referrers

Give your team access to help run operations:

Create Staff Account

1. Go to "Team" → "Staff"
2. Click "Add Staff Member"
3. Fill in:
   • Name
   • Email
   • Phone number
   • Role:
     • Manager: Full access (except payment settings)
     • Support Staff: Handle tickets, view customers
     • Delivery Partner: View and update orders
4. Select permissions: Choose what they can access
5. Click "Create Account"

What happens:

• Staff receives email with login credentials
• They can log in to a limited dashboard
• They only see what you allow them to see

Manage Staff

• View all staff members
• Edit permissions anytime
• Deactivate accounts
• Reset passwords
• Track staff activity logs

Add visuals to your plans, products, and announcements:

Upload Logo

• Go to "Settings" → "Branding"
• Click "Upload Logo"
• Choose image file (JPG, PNG)
• Logo appears across customer-facing pages

Upload Product Images

• When creating/editing products
• Click "Upload Image"
• Choose file
• Image automatically resized and optimized

Upload Banner Images

• For announcements or promotions
• Click "Upload Image" in announcement editor
• Supports JPG, PNG, GIF

Image Requirements:

• Max file size: 5MB
• Recommended formats: JPG, PNG
• Product images: Square format works best
• Logos: Transparent background recommended

Respond to customer questions and issues:

View Support Tickets

1. Go to "Support" → "Tickets"
2. See all customer tickets
3. Filter by:
   • Status: Open, In Progress, Resolved, Closed
   • Category: Billing, Technical, Refund, General
   • Date range

Respond to Tickets

1. Click on any ticket
2. Read customer's message and view details
3. Type your response
4. Attach files if needed (screenshots, documents)
5. Click "Send Reply"
6. Customer receives email notification

Ticket Details Show:

• Customer name and contact info
• Ticket category and priority
• Full conversation thread
• Related order/subscription (if applicable)
• Date created and last updated

Update Ticket Status

• Open: Just received, not addressed yet
• In Progress: Working on it
• Resolved: Issue fixed, awaiting customer confirmation
• Closed: Completely resolved

Best Practices:

• Respond within 24 hours
• Be friendly and helpful
• Provide clear solutions
• Close tickets after resolution

What they offer: Meal subscriptions, grocery delivery, restaurant meal plans

Features they use:

• Product selection (customers choose meals)
• Delivery time slots (morning, evening, night)
• Delivery addresses
• Daily delivery schedules
• Skip/reschedule deliveries

What they offer: Monthly memberships, class packages

Features Used:

Membership Types - Unlimited or session-based access
Class Booking - Reserve spots in fitness classes
Time Slots - Class schedules with specific times
Session Tracking - Count used vs remaining sessions
Simple Access - No product selection needed
Auto-Renewal - Monthly recurring memberships
Free Trials - Try gym access before committing

Typical Plans:

• Basic Monthly Access (unlimited)
• Premium Unlimited (all classes)
• 10-Class Package (limited sessions)
• Off-Peak Membership

How Subscriptions Work:

1. Customer picks membership type
2. Chooses unlimited or limited sessions plan
3. Books classes if needed (through time slots)
4. Access tracked automatically
5. Subscription renews monthly
6. Session count resets each billing period

What they offer: Monthly wash subscriptions, detailing packages

Features Used:

Visit-Based Subscriptions - E.g., 15 washes per 60 days
Appointment Booking - Customers schedule visits upfront
Visit Tracking - Used/remaining visits displayed
Reschedule/Skip Visits - Change appointment dates
Service Time Slots - Hourly booking slots
Refund Calculation - Based on unused visits

Typical Plans:

• 10 Car Washes - 60 Days
• 15 Premium Washes - 90 Days
• Unlimited Monthly Wash
• Detailing Package - 5 Sessions

How Subscriptions Work:

1. Customer buys a visit-based package
2. Books individual wash appointments
3. Chooses date and time slot for each visit
4. Arrives for scheduled service
5. Visit marked as completed
6. Remaining visits decrease
7. Can reschedule or cancel with notice
8. Refund based on unused visits if cancelled

What they offer: Monthly beauty packages, recurring treatments

Features they use:

• Visit-based bookings
• Service packages
• Appointment scheduling
• Treatment tracking

What they offer: Desk memberships, office access, meeting room credits

Features Used:

Simple Access Memberships - No complex scheduling
Location-Based Access - Entry to specific locations
Session Tracking - Meeting room hours (if applicable)
Auto-Renewal - Monthly recurring access
No Product Selection - Straightforward plan selection
Prepaid Plans - Annual desk memberships with discount

Typical Plans:

• Hot Desk Monthly
• Dedicated Desk
• Private Office
• Meeting Room Credits (10 hours/month)

How Subscriptions Work:

1. Customer selects desk/office type
2. Pays monthly or annual fee
3. Gets access to coworking space
4. Uses meeting rooms if included
5. Access automatically continues each month
6. Simple pause/cancel options

What they offer: Course subscriptions, tutoring packages

Features they use:

• Session-based access
• Class scheduling
• Progress tracking

What they offer: Pool memberships, tennis court access, golf club subscriptions

Features they use:

• Facility access tracking
• Time slot booking
• Usage limits

What they offer: Class packages, meditation sessions, therapy subscriptions

Features they use:

• Session booking
• Class schedules
• Visit tracking

What they offer: Recurring physical therapy, counseling sessions, dental care plans

Features they use:

• Appointment scheduling
• Session packages
• Treatment tracking

What they offer: Cleaning subscriptions, lawn care, pest control, maintenance plans

Features they use:

• Service scheduling
• Visit-based subscriptions
• Recurring appointments